FAQs & Troubleshooting
Latest |
112 Results
- 106/08/2024Where can I download Brother iPrint&Scan application for Mac?
- 204/07/2024Scan a document using Brother iPrint&Scan. (macOS only)
- 319/06/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 429/05/2024Cartridge Error
- 528/02/2024Uninstall the drivers. (macOS 13 or greater)
- 618/01/2024Send a PC-FAX
- 710/01/2024Turn the Toner Save mode on or off
- 817/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 927/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1001/06/2023Delete print jobs from the print queue.
- 1116/05/2023I cannot print from my computer via USB.
- 1219/04/2023I cannot install the Brother printer driver (macOS 11 or later)
- 1307/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1427/03/2023Change the printer driver settings (Windows/macOS)
- 1527/03/2023The printer status is Offline or Paused.
- 1617/03/2023Open the "Scanners and Cameras" and Properties.
- 1715/02/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1814/02/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 1914/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2014/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 2114/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2214/02/2023Scan a document in Windows 8 and Windows 10.
- 2319/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2419/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2513/12/2022How to identify your Operating System (OS).
- 2617/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 2726/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 2806/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 2901/09/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 3001/09/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 3110/08/2022A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 3223/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3309/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3420/04/2022Uninstall the Brother Software and Drivers (Windows)
- 3514/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3601/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3724/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 3824/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3917/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4015/11/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 4110/11/2021Open the Control Panel (For Windows)
- 4229/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 4316/07/2020Cannot print after a Windows 10 update (June 2020)
- 4402/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4520/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 4609/11/2018Scan a document and e-mail it as an attachment. (For Windows)
- 4708/11/2018Scan a document and e-mail it as an attachment (For Macintosh)
- 4808/11/2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4908/11/2018Select Receive mode.
- 5017/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).