FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Turn the Toner Save mode on or off
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Jam Tray
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11Jam Inside
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16How to identify your Operating System (OS).
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Replace Drum
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 22Uninstall the Brother Software and Drivers (Windows)
- 23Delete print jobs from the print queue.
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25Can I use AirPrint with my Brother machine?
- 26Select Receive mode.
- 27Change the printer driver settings (Windows/macOS)
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29Confirm that a FAX I sent was received correctly.
- 30Open the "Scanners and Cameras" and Properties.
- 31In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 32Check the firmware version.
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34"Offline" appears on the Status Monitor.
- 35I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 36A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 37Receive faxes on the computer for Windows (PC-FAX Receive)
- 38When I scan a document using ControlCenter, the scanned file size is too big.
- 39TONER ENDED
- 40The printer status is Offline or Paused.
- 41Drum !
- 42Where can I download Brother iPrint&Scan application for Mac?
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44I cannot install the Brother printer driver (macOS 11 or later)
- 45Send a PC-FAX
- 46Scan and save a document in PDF format for Windows (Scan to File)
- 47Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 48When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 49Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 50The faxes I send are always received with a black vertical line down the page.