FAQs & Troubleshooting
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143 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Black lines down the page
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Turn the Toner Save mode on or off
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Replace Drum
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Document Jam
- 10Jam Tray
- 11Replace Toner
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Can I print from or scan to Android™ Smartphone?
- 14Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 15Cover is Open
- 16Jam Inside
- 17Drum !
- 18What is the recommended paper?
- 19Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 20Change the printer driver settings (Windows/macOS)
- 21Wrong Paper Type
- 22Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 23Cartridge Error
- 24No Toner
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Delete print jobs from the print queue.
- 27Fuser Error or Self-Diagnostic
- 28TONER ENDED
- 29Out of Memory
- 30Confirm that a FAX I sent was received correctly.
- 31What driver package format is supported by my Linux distribution?
- 32No Paper
- 33The printer status is Offline or Paused.
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 37How to identify your Operating System (OS).
- 38Unable to Scan / Scan Unable
- 39Toner Low
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42What is Toner Continue Mode?
- 43The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Configure and use PC-FAX (CUPS) (Linux)
- 47Scan a document and e-mail it as an attachment (For Macintosh)
- 48I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 49Select Receive mode.
- 50Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)