FAQs & Troubleshooting
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145 Results
- 1Replace Toner
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4What driver package format is supported by my Linux distribution?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Jam Tray
- 8Replace Drum
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 11Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 12Document Jam
- 13Turn the Toner Save mode on or off
- 14How to identify your Operating System (OS).
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Cartridge Error
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18Delete print jobs from the print queue.
- 19Can I use AirPrint with my Brother machine?
- 20Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23Jam Inside
- 24I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Can I print from or scan to Android™ Smartphone?
- 28No Drum
- 29TONER ENDED
- 30No Toner
- 31Cover is Open
- 32Black lines down the page
- 33Receive faxes on the computer for Windows (PC-FAX Receive)
- 34Configure and use PC-FAX (CUPS) (Linux)
- 35When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 36Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 37Fuser Error or Self-Diagnostic
- 38The printer status is Offline or Paused.
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40No Paper
- 41Toner Low
- 42I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 43Drum !
- 44What is the recommended paper?
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46What is Toner Continue Mode?
- 47Unable to Scan / Scan Unable
- 48In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 49Drum End Soon
- 50Confirm that a FAX I sent was received correctly.