FAQs & Troubleshooting
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145 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Replace Toner
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4What driver package format is supported by my Linux distribution?
- 5Jam Tray
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Replace Drum
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Turn the Toner Save mode on or off
- 11"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 12Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 13Document Jam
- 14Can I use AirPrint with my Brother machine?
- 15How to identify your Operating System (OS).
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 18Cartridge Error
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20Jam Inside
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22Delete print jobs from the print queue.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Can I print from or scan to Android™ Smartphone?
- 28No Drum
- 29TONER ENDED
- 30No Toner
- 31The printer status is Offline or Paused.
- 32Cover is Open
- 33Confirm that a FAX I sent was received correctly.
- 34What is the recommended paper?
- 35Black lines down the page
- 36Receive faxes on the computer for Windows (PC-FAX Receive)
- 37Configure and use PC-FAX (CUPS) (Linux)
- 38When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 39What is Toner Continue Mode?
- 40Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 41Unable to Scan / Scan Unable
- 42Print Unable or Print Unable XX
- 43Fuser Error or Self-Diagnostic
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45No Paper
- 46Toner Low
- 47I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 48Drum !
- 49Drum End Soon
- 50Configure and use the Scan Key Tool (Linux)