FAQs & Troubleshooting
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114 Results
- 1The left or right side of the label is not printed correctly.
- 2Using the CommTool (for Windows)
- 3How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 4How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 5Enable or disable Bluetooth Low Energy (BLE)
- 6How to load the Media
- 7The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 8How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 9How to connect the printer to your computer
- 10The label is skipped when printing.
- 11How to load the Ribbon
- 12How to adjust the cut position (For Windows)
- 13How to set the Direct Thermal or Thermal Transfer Print Methods
- 14How to install the Windows driver via Wi-Fi®/ wired network
- 15How to skip the AUTO.BAS program only one time by directly operating the printer
- 16The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 17Printing is not possible.
- 18How to add a new stock from the Seagull driver
- 19How to change the printer code page
- 20How do I reset Wi-Fi® setting?
- 21The printing position of small label is incorrect.
- 22The label wraps around the platen roller when using the cutter.
- 23The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 24The printed label is wrinkled.
- 25How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 26How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 27How to update the firmware
- 28How to update firmware to all printers on the same subnet at the same time
- 29Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 30The time on the printer is incorrect.
- 31When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 32How to execute the printer configuration (Self-test) to debug
- 33How to transfer the print programs or templates using FBPL commands
- 34How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 35I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 36How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 37I cannot install the Windows driver.
- 38I cannot connect my machine to the wireless network.
- 39How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 40My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 41How to install the Windows driver via Bluetooth®
- 42Memory full error occurred.
- 43How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 44What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 45How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 46The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 47The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 48BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 49How to get Bluetooth MAC Address with the CommTool (for Windows)
- 50How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)