FAQs & Troubleshooting
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115 Results
- 1The time on the printer is incorrect.
- 2How to load the Media
- 3The left or right side of the label is not printed correctly.
- 4How to set the Direct Thermal or Thermal Transfer Print Methods
- 5I cannot install the Windows driver.
- 6How to install the Windows driver via Wi-Fi®/ wired network
- 7How to load the Ribbon
- 8How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 9How do I clean / maintain my printer?
- 10The label wraps around the platen roller when using the cutter.
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12I cannot connect my machine to the wireless network.
- 13The printing position of small label is incorrect.
- 14Enable or disable Bluetooth Low Energy (BLE)
- 15How to connect the printer to your computer
- 16How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 17How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 18How to update firmware to all printers on the same subnet at the same time
- 19The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 20How do I reset Wi-Fi® setting?
- 21The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 22How to add a new stock from the Seagull driver
- 23How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 24The print quality is poor.
- 25When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 26How to execute the printer configuration (Self-test) to debug
- 27How to change the printer code page
- 28How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 29I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 30Switch between the wired network and Wi-Fi® network/Bluetooth® connection
- 31Using the CommTool (for Windows)
- 32How to get Bluetooth MAC Address with the CommTool (for Windows)
- 33The label is skipped when printing.
- 34How to reset the printer settings by directly operating the printer
- 35Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 36The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 37Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 38I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 39The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 40The power indicator does not light.
- 41How to adjust the cut position (For Windows)
- 42How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 43How to configure your printer by web browser
- 44(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 45The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 46The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 47The printed label is wrinkled.
- 48How to skip the AUTO.BAS program only one time by directly operating the printer
- 49How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 50How to update the firmware