FAQs & Troubleshooting
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108 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2The printing position of small label is incorrect.
- 3How to install the Windows driver via Wi-Fi®/ wired network
- 4How to connect the printer to your computer (for Windows)
- 5Using the CommTool (for Windows)
- 6How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 7The left or right side of the label is not printed correctly.
- 8Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 9The label is skipped when printing.
- 10Enable or disable Bluetooth Low Energy (BLE)
- 11How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 12How to transfer the print programs or templates using FBPL commands
- 13How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 14How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 15I cannot install the Windows driver.
- 16The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 17How to load the Ribbon
- 18How to update firmware to all printers on the same subnet at the same time
- 19How to install the Windows driver via Bluetooth®
- 20The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 21The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 22How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 23Printing is not possible.
- 24How to adjust the cut position (For Windows)
- 25How to get Bluetooth MAC Address with the CommTool (for Windows)
- 26How to update the firmware
- 27How to set the Direct Thermal or Thermal Transfer Print Methods
- 28I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 29How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 30The label wraps around the platen roller when using the cutter.
- 31The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 32How to change the printer code page
- 33How to install the External Roll Holder (Optional)
- 34How do I reset Wi-Fi® setting?
- 35When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 36How to load the Media
- 37I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 38My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 39How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 40How to add a new stock from the Seagull driver
- 41How to identify your Operating System (OS) for Windows or Mac
- 42Can I use a 38.1 mm (1.5") paper core?
- 43Memory full error occurred.
- 44Printing the printer configuration (Self-test)
- 45Where can I find the printer's network settings, such as IP address?
- 46What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 47The power indicator does not light.
- 48When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 49BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 50How to execute the printer configuration (Self-test) to debug