FAQs & Troubleshooting
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172 Results
- 1What methods can I use to configure wireless settings?
- 2The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 5How to set the Platen Roller
- 6Where can I find the printer's network settings, such as IP address?
- 7How to set the Cutter
- 8The Printer Setting Tool does not start.
- 9Where can I find my Brother printer's serial number?
- 10How to replace the coin cell battery
- 11How do I reset network setting?
- 12How do I disable broadcasting the printer to AirPrint-compatible devices?
- 13How do I connect the printer to my computer via Wi-Fi® using an access point?
- 14How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 15How do I transfer label or slip templates?
- 16What is the default User ID and Password for BRAdmin Light or Professional?
- 17A security warning appears when accessing Web Based Management via HTTPS.
- 18The print result does not improve even if I adjust the print density.
- 19Use Remote Update to download files to your printer from a USB flash drive
- 20I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 21Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 22Using the Device Settings (for Windows)
- 23How do I install/change the RD roll?
- 24How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 25When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 26How to set the Peeler
- 27Installing a CA certificate
- 28How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 29When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 30What Android™ mobile application can I use?
- 31What iOS mobile application can I use?
- 32Using the Communication settings (for Windows)
- 33How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 34How do I uninstall the printer driver?
- 35What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 36Which interface can I use?
- 37Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 38My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 39Use Remote Update to download files to your printer from an FTP server
- 40Are there any drivers available for FreeBSD? (Linux®)
- 41Can I set a different media width when using an OpenOffice template? (Linux®)
- 42How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 43How do I connect the printer to my computer via wired LAN (Ethernet)? (for Windows)
- 44Using Web Based Management
- 45How to identify the printer's firmware version
- 46I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 47How do I clean my printer?
- 48How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 49How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 50The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)