FAQs & Troubleshooting
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185 Results
- 1How do I transfer label or slip templates?
- 2The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 3What methods can I use to configure wireless settings?
- 4Which interface can I use?
- 5Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7How do I install/change the RD roll?
- 8When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 9The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 10How to set the Cutter
- 11What iOS mobile application can I use?
- 12How do I transfer label templates with P-touch Transfer Express?
- 13Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 14Use Remote Update to download files to your printer from a USB flash drive
- 15How do I clean my printer?
- 16How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 17What Android™ mobile application can I use?
- 18P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 19When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 20I cannot print after updating the firmware or font data.
- 21I cannot connect my printer to a Windows 11 computer via USB.
- 22How to set the Peeler
- 23How to set the Platen Roller
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Using the Communication settings (for Windows)
- 26Installing the software
- 27I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 28What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 29The paper settings specified from the server computer are not reflected on the client computer.
- 30How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 31How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 32Installing a CA certificate
- 33How do I connect the printer to my mobile device via Bluetooth®?
- 34"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 35How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 36How to identify your Operating System (OS) for Windows or Mac
- 37When I print a long label or many labels continuously, printing suddenly stops.
- 38When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 39When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 40How to set the Head Unit
- 41How to replace the coin cell battery
- 42What is the default User ID and Password for BRAdmin Light or Professional?
- 43How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 44The Printer Setting Tool does not start.
- 45I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 46When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 47How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 48How to identify the printer's firmware version
- 49The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 50How do I uninstall the printer driver?