FAQs & Troubleshooting
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149 Results
- 1Which interface can I use?
- 2How do I transfer label or slip templates?
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5How to set the Head Unit
- 6How do I transfer label templates with P-touch Transfer Express?
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8How to set the Platen Roller
- 9I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 10I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 11I cannot print after updating the firmware or font data.
- 12A security warning appears when accessing Web Based Management via HTTPS.
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 14How to set the Peeler
- 15I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 16How to use the Paper Size Setup (for Windows)
- 17How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 18Installing the software (for Windows)
- 19How do I uninstall the printer driver?
- 20How do I install/change the RD roll?
- 21Printing is not possible. (USB connection)
- 22(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 23The power button does not light up.
- 24Print free-length labels with the set length (Linux®)
- 25How to install Brother software on a computer not connected to the Internet
- 26How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 28(Video) When I print many continuous labels, part of the label data is printed twice.
- 29What is the Label List? (P-touch Editor 5.x for Windows)
- 30(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 31How to set the Cutter
- 32How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 33Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 34How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 35How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 36The Printer Setting Tool does not start.
- 37Using the Printer Setting Tool (for Windows)
- 38Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 39How to identify the printer's firmware version
- 40How do I switch to and use the mass storage mode?
- 41Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 42How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 43How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 44When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 45I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 46Creating a label with OpenOffice (Linux®)
- 47Can I set a different media width when using an OpenOffice template? (Linux®)
- 48Where can I find my Brother printer's serial number?
- 49The barcode on a printed PDF file cannot be read.
- 50The barcode number is not displayed below the barcode. (P-touch Editor for Windows)