FAQs & Troubleshooting
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122 Results
- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3How do I transfer label or slip templates?
- 4I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 5How do I install/change the RD roll?
- 6What Android™ mobile application can I use?
- 7How to identify your Operating System (OS) for Windows or Mac
- 8Where can I find my Brother printer's serial number?
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 11How do I transfer label templates with P-touch Transfer Express?
- 12How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 13How to open the Devices and Printers window
- 14(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 17How to identify the printer's firmware version
- 18The paper settings specified from the server computer are not reflected on the client computer.
- 19Printing is not possible. (USB connection)
- 20How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 21The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 22My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 23How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 24I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 25How do I uninstall the printer driver?
- 26How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 27I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 28The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 29How to delete the registry information and files related to the printer driver
- 30How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 31Can I directly operate my printer from a self-developed application software and print a label?
- 32P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 33(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 35(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 36How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 37Creating a label with GIMP (Linux®)
- 38Creating a label with OpenOffice (Linux®)
- 39I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 40The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 41The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 42How do I transfer templates or other data from the computer to the printer?
- 43How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 44What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 45I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 46Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 47Uninstalling the printer drivers (Linux®)
- 48How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 49Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 50How do I clean my machine?