FAQs & Troubleshooting
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225 Results
- 1The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 2Where can I download the latest P-touch Editor for Mac?
- 3Installing the software
- 4How do I transfer label or slip templates?
- 5I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7I cannot connect my printer to a Windows 11 computer via USB.
- 8What Android™ mobile application can I use?
- 9How do I transfer label templates with P-touch Transfer Express?
- 10Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 11How do I connect the printer and my mobile device via Bluetooth®?
- 12Use Remote Update to download files to your printer from an FTP server
- 13The power button does not light up.
- 14Where can I find my Brother printer's serial number?
- 15How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 16Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 17How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 18How do I uninstall the printer driver?
- 19How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 20How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 212-color Printing is not possible.
- 22How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 23Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 24How to print a label using AirPrint (For Mac)
- 25How to identify the printer's firmware version
- 26How do I switch to and use the mass storage mode?
- 27How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 28Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 29Printing is not possible. (USB connection)
- 30How do I install/change the label roll?
- 31How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 32How can I print using Portrait? (iPrint&Label)
- 33I cannot connect my printer and print via Bluetooth® on macOS 12.
- 34P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 35How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 36When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 37When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 38Using the Printer Setting Tool (for Mac)
- 39Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 40How to identify your Operating System (OS) for Windows or Mac
- 41How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 42When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 43How to delete the registry information and files related to the printer driver
- 44I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 45I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 46Wireless setup: Connect your printer to your computer.
- 47(Video) 2-color Printing is not possible.
- 48I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 49The paper settings specified from the server computer are not reflected on the client computer.
- 50My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)