FAQs & Troubleshooting
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242 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2How do I transfer label or slip templates?
- 3Installing the software
- 4Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 5How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 6I got an error while installing the printer driver. (Linux®)
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 10Where can I find my Brother printer's serial number?
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 15What Android™ mobile application can I use?
- 16What iOS mobile application can I use?
- 17Printing is not possible. (USB connection)
- 18Use Remote Update to download files to your printer from an FTP server
- 19How do I connect the printer and my mobile device via Bluetooth®?
- 20I cannot connect my printer to the wireless network with WPS when using WPA3.
- 21When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 22Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 23I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 24P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 25How do I connect the computer to my printer using both the Infrastructure mode and the Wireless Direct mode?
- 26Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 27The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 28How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30How can I connect my printer wirelessly?
- 31Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 32Can I use the app with my iPad? (iPrint&Label)
- 33Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 34How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 35I cannot connect my printer and print via Bluetooth® on macOS 12.
- 36Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 37My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 38Some of the print options in OpenOffice do not work. (Linux®)
- 39I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 40The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 41How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 42When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 43How to identify the printer's firmware version
- 44Poor print quality when printing on narrow labels. (iPrint&Label)
- 45Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 46I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 47What is the default User ID and Password for BRAdmin Light or Professional?
- 48My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 49How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 50I cannot print LibreOffice documents in landscape orientation. (Linux®)