FAQs & Troubleshooting
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240 Results
- 1When printing from an application, the application's "Collate" setting does not work correctly.
- 2How do I transfer label or slip templates?
- 3P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 4I cannot install the printer driver.
- 5I got an error while installing the printer driver. (Linux®)
- 6What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 7Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 8How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10How can I connect my printer wirelessly?
- 11I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 12Installing the software
- 13How to uninstall the printer driver and software
- 14Where can I download the latest P-touch Editor for Mac?
- 152-color Printing is not possible.
- 16Can I change the barcode protocol inside the templates? (iPrint&Label)
- 17I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 18Can I use the app with my iPad? (iPrint&Label)
- 19Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 20What iOS mobile application can I use?
- 21Where can I download Brother iPrint&Label? (iPrint&Label)
- 22How do I transfer label templates with P-touch Transfer Express?
- 23I cannot print.
- 24Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 25(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 26Where can I find my Brother printer's serial number?
- 27What Android™ mobile application can I use?
- 28Can I create a label with time&date? (iPrint&Label)
- 29Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 30When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 31How do I install/change the label roll?
- 32I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 33I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)
- 34The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 35Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 36I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 37I cannot connect my printer to the wireless network with WPS when using WPA3.
- 38Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 39My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 40I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 41I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 42The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 43P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 44How can I create a barcode label? (iPrint&Label)
- 45P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 12 or earlier).
- 46Poor print quality when printing on narrow labels. (iPrint&Label)
- 47Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 48The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 49How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 50Printing is not possible. (USB connection)