FAQs & Troubleshooting
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197 Results
- 1What are the cleaning sheets for? When do I use them?
- 2I cannot install the printer driver.
- 3Installing the software
- 4How do I transfer label or slip templates?
- 5The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 6Where can I download the latest P-touch Editor for Mac?
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8I cannot print.
- 9I got an error while installing the printer driver. (Linux®)
- 10How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 11Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 12P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 13Where can I find my Brother printer's serial number?
- 14Using the Printer Setting Tool (for Mac)
- 15What Android™ mobile application can I use?
- 16How do I transfer label templates with P-touch Transfer Express?
- 17Using the Device Settings (for Windows)
- 18(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 20I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 21I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 22How to uninstall the printer driver and software
- 23Poor print quality when printing on narrow labels. (iPrint&Label)
- 24I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 25How do I install/change the label roll?
- 26(Video) When I print many continuous labels, part of the label data is printed twice.
- 272-color Printing is not possible.
- 28What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 29When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 30My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 33Using the Printer Setting Tool (for Windows)
- 34Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 35How to install Brother software on a computer not connected to the Internet
- 36Labels are jammed in the machine or are not ejected correctly after printing.
- 37P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 38How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 39How can I reset the printer?
- 40Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 41The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 42How to delete the registry information and files related to the printer driver
- 43What is the default User ID and Password for BRAdmin Light or Professional?
- 44I cannot print and get an error message "Black/Red media is installed." (P-touch Editor for Windows)
- 45The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 46(Video) 2-color Printing is not possible.
- 47Printing is not possible. (USB connection)
- 48Creating a label with GIMP (Linux®)
- 49How to identify the printer's firmware version
- 50I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)