FAQs & Troubleshooting
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163 Results
- 1How to uninstall the printer driver and software
- 2Where can I download the latest P-touch Editor for Mac?
- 3I cannot install the printer driver.
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5Where can I find my Brother printer's serial number?
- 6I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 13The power button does not light up.
- 14How do I create an Address Label? (P-touch Editor 5.0 for Mac)
- 15I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 16How to identify your Operating System (OS) for Windows or Mac
- 17The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 18The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 19When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 20Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 21How do I change the setting of "mm" and "inches"? (P-touch Editor Lite)
- 22I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 23How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 24What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 25Printing is not possible. (P-touch Editor5.3 for Mac)
- 26Printing is not possible. (P-touch Editor 5.0 for Mac)
- 27How to install Brother software on a computer not connected to the Internet
- 28Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 29How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 30When I print a long label or many labels continuously, printing suddenly stops.
- 31How to open the Devices and Printers window
- 32Small characters or thin lines are printed faintly.
- 33How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 34I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 35How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 36I cannot print.
- 37I got an error while installing the printer driver. (Linux®)
- 38(Video) Small characters or thin lines are printed faintly.
- 39I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 40Can I directly operate my printer from a self-developed application software and print a label?
- 41My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 42How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 43How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 44How do I install/change the label roll?
- 45Labels are jammed in the machine or are not ejected correctly after printing.
- 46How do I use a template? (P-touch Editor 5.0 for Mac)
- 47P-touch Editor crashes when I open it on my Mac.
- 48The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 49"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 50The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)