FAQs & Troubleshooting
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174 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2I cannot install the printer driver.
- 3How to uninstall the printer driver and software
- 4Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 5I got an error while installing the printer driver. (Linux®)
- 6I cannot print.
- 7How to identify your Operating System (OS) for Windows or Mac
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9How do I change the setting of "mm" and "inches"? (P-touch Editor Lite)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11How do I install/change the label roll?
- 12I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 13How do I create an Address Label? (P-touch Editor 5.0 for Mac)
- 14How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 15P-touch Editor crashes when I open it on my Mac.
- 16How to install Brother software on a computer not connected to the Internet
- 17My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 18I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 19When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 20P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 21How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 22How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 23(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 24How to open the Devices and Printers window
- 25How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 26I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 27I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 28Printing is not possible. (P-touch Editor 5.0 for Mac)
- 29Where can I find my Brother printer's serial number?
- 30How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 31I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 32(Video) Small characters or thin lines are printed faintly.
- 33How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 34When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 35The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 36When I print a long label or many labels continuously, printing suddenly stops.
- 37How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 38The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 39Is data created in other applications compatible with P-touch Editor 5.1 for Mac?
- 40How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 41"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 42Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 43Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 44(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 45When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 46My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 47How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 48The power button does not light up.
- 49How do I start P-touch Editor Lite when connecting the printer to my computer?
- 50Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?