FAQs & Troubleshooting
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191 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2How do I transfer label or slip templates?
- 3I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6The paper settings specified from the server computer are not reflected on the client computer.
- 7The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 10How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 11I cannot discover the product with the configuration utility.
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 14What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 15How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 16How do I create name badges by joining "First Name" and "Last Name" fields together?
- 17Suddenly my print server stopped printing.
- 18I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 19I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 20When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 21How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 22When I try to print a label, it comes out blank. (for Mac)
- 23How do I transfer label templates with P-touch Transfer Express?
- 24Where can I find my Brother printer's serial number?
- 25Printing is not possible. (USB connection)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 28Printing is not possible. (P-touch Editor5.3 for Mac)
- 29How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 30I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 31I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 32P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 33My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 34How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 35How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 36I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 37I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 38How to delete the registry information and files related to the printer driver
- 39Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 40The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 41Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 42I have an occasional printing problem.
- 43When I try to use the database function, an application error occurs.
- 44Creating a label with OpenOffice (Linux®)
- 45The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 46"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 47The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 48When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 49What are the cleaning sheets for? When do I use them?
- 50Adding a custom media size for continuous tape / roll (Linux®)