FAQs & Troubleshooting
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153 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2I cannot install the printer driver.
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6I cannot print.
- 7I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 8How to uninstall the printer driver and software
- 9When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 10My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 11Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 12I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 13Where can I find my Brother printer's serial number?
- 14How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 15How to open the Devices and Printers window
- 16Can I directly operate my printer from a self-developed application software and print a label?
- 17P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 18The power button does not light up.
- 19How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 20How to identify your Operating System (OS) for Windows or Mac
- 21How do I create an Address Label? (P-touch Editor 5.0 for Mac)
- 22The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24P-touch Editor crashes when I open it on my Mac.
- 25The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 26Labels are jammed in the machine or are not ejected correctly after printing.
- 27What are the cleaning sheets for? When do I use them?
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 30When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 31How do I install/change the label roll?
- 32The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 33How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 34I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 35Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 36I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 37Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 38I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 39The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 40How to delete the registry information and files related to the printer driver
- 41How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 42How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 43A data transmission error appears on the computer when trying to print a label.
- 44How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 45I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 46How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 47How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 48(Video) Small characters or thin lines are printed faintly.
- 49How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 50How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)