FAQs & Troubleshooting
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188 Results
- 1How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 2Where can I download the latest P-touch Editor for Mac?
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 7When I try to print a label, it comes out blank. (for Mac)
- 8Where can I find my Brother printer's serial number?
- 9How do I install/change the label roll?
- 10I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 11How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 12Printing is not possible. (USB connection)
- 13How to identify your Operating System (OS) for Windows or Mac
- 14I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 15How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 18My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 19The print is horizontally compressed and not shaped correctly.
- 20I cannot discover the product with the configuration utility.
- 21P-touch Editor crashes when I open it on my Mac.
- 22The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 23When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 24Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 25Printing is not possible. (P-touch Editor5.3 for Mac)
- 26I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 27How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 28Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 29I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 30Small characters or thin lines are printed faintly.
- 31(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 32The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 33Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 34Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 35How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 36How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 37The Add-In icon is not displayed in Microsoft Word. What should I do?
- 38How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 39I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the QL printer was connected, but the installation does not continue.
- 40Installing the LPR driver and CUPS wrapper driver (Linux®)
- 41"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 42I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 43The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 44How to delete the registry information and files related to the printer driver
- 45When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 46The driver downloaded from the website cannot be installed.
- 47Printing is not possible. (P-touch Editor 5.0 for Mac)
- 48What are the cleaning sheets for? When do I use them?
- 49The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 50I have an occasional printing problem.