FAQs & Troubleshooting
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204 Results
- 1How do I transfer label or slip templates?
- 2How to print a label using AirPrint (For Mac)
- 3Where can I download the latest P-touch Editor for Mac?
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selection screen.
- 6What is the default User ID and Password for BRAdmin Light or Professional?
- 7Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 8How do I connect the printer to my mobile device via Bluetooth®?
- 9How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 10How do I install/change the label roll?
- 11What Android™ mobile application can I use?
- 12Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 13"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 14Can I use the app with my iPad? (iPrint&Label)
- 15The power button does not light up.
- 16I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 17Where can I find my Brother printer's serial number?
- 18I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 19What iOS mobile application can I use?
- 20Using the Printer Setting Tool (for Mac)
- 21The paper settings specified from the server computer are not reflected on the client computer.
- 22How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Installing the software
- 25Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 26Printing is not possible. (USB connection)
- 27How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 28I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 29When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 30How can I connect my printer wirelessly?
- 31How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 32What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 33How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 34Printing is not possible. (P-touch Editor5.3 for Mac)
- 35I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36I cannot connect my printer to a Windows 11 computer via USB.
- 37When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows)
- 38Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 39I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 40Where can I download Brother iPrint&Label? (iPrint&Label)
- 41Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 42When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 43The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 44I cannot connect my printer and print via Bluetooth® on macOS 12.
- 45Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 46How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 47Poor print quality when printing on narrow labels. (iPrint&Label)
- 48The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 49How do I uninstall the printer driver?
- 50My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)