FAQs & Troubleshooting
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205 Results
- 1How do I connect the printer to my mobile device via Bluetooth®?
- 2What is the default User ID and Password for BRAdmin Light or Professional?
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4Where can I download the latest P-touch Editor for Mac?
- 5Using the Printer Setting Tool (for Mac)
- 6Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 7How to print a label using AirPrint (For Mac)
- 8What iOS mobile application can I use?
- 9Installing the software
- 10How do I transfer label or slip templates?
- 11(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 14When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 15I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 16Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 17Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 18I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selection screen.
- 20How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 21What Android™ mobile application can I use?
- 22How do I transfer label templates with P-touch Transfer Express?
- 23How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 24How do I install/change the label roll?
- 25Poor print quality when printing on narrow labels. (iPrint&Label)
- 26Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 27How do I reset network setting?
- 28I cannot connect my printer and print via Bluetooth® on macOS 12.
- 29How to identify your Operating System (OS) for Windows or Mac
- 30When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 31I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 32Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 33Where can I find my Brother printer's serial number?
- 34How to open the Devices and Printers window
- 35When printing from an application, the application's "Collate" setting does not work correctly.
- 36Where can I download Brother iPrint&Label? (iPrint&Label)
- 37Printing is not possible. (USB connection)
- 38Labels are jammed in the machine or are not ejected correctly after printing.
- 39I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 40The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 41How to identify the printer's firmware version
- 42How do I uninstall the printer driver?
- 43I cannot connect my printer to the wireless network with WPS when using WPA3.
- 44I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 45When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 46How can I connect my printer wirelessly?
- 47Can I use the app with my iPad? (iPrint&Label)
- 48How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 49I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 50Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?