FAQs & Troubleshooting
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192 Results
- 1When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selection screen.
- 2Where can I download the latest P-touch Editor for Mac?
- 3How to print a label using AirPrint (For Mac)
- 4What iOS mobile application can I use?
- 5What is the default User ID and Password for BRAdmin Light or Professional?
- 6How do I transfer label or slip templates?
- 7What Android™ mobile application can I use?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 10Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 11Where can I find my Brother printer's serial number?
- 12How do I install/change the label roll?
- 13Installing the software
- 14The paper settings specified from the server computer are not reflected on the client computer.
- 15I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 16Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 17When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 20How do I reset network setting?
- 21How do I clean my printer?
- 22When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 23How can I connect my printer wirelessly?
- 24How do I transfer label templates with P-touch Transfer Express?
- 25How do I connect the printer to my mobile device via Bluetooth®?
- 26I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27How to identify the printer's firmware version
- 28Poor print quality when printing on narrow labels. (iPrint&Label)
- 29I cannot connect my printer and print via Bluetooth® on macOS 12.
- 30How to identify your Operating System (OS) for Windows or Mac
- 31How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 32How do I disable broadcasting the printer to AirPrint-compatible devices?
- 33I cannot connect my printer to the wireless network with WPS when using WPA3.
- 34Using the Printer Setting Tool (for Mac)
- 35How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 36What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 37How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 38Printing is not possible. (USB connection)
- 39The power button does not light up.
- 40I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 41How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 42How do I connect the printer to my computer via Wi-Fi® using an access point?
- 43Can I directly operate my printer from a self-developed application software and print a label?
- 44How can I reset the printer?
- 45How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 46When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows)
- 47Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 48How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 49What kind of paper can I use for Print Service Plugin?
- 50When printing from an application, the application's "Collate" setting does not work correctly.
