FAQs & Troubleshooting
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156 Results
- 1How do I transfer label or slip templates?
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3Installing the software
- 4I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 8How do I install/change the label roll?
- 9Where can I download the latest P-touch Editor for Mac?
- 10When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows)
- 11What Android™ mobile application can I use?
- 12Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 13How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 14How do I transfer label templates with P-touch Transfer Express?
- 15Where can I find my Brother printer's serial number?
- 16Using the Printer Setting Tool (for Mac)
- 17Poor print quality when printing on narrow labels. (iPrint&Label)
- 18When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 19Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 20How to identify your Operating System (OS) for Windows or Mac
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22How to identify the printer's firmware version
- 23I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 24The barcode on a printed PDF file cannot be read.
- 25How can I print using Portrait? (iPrint&Label)
- 26How do I clean my printer?
- 27I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 30Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 31My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 32Printing is not possible. (USB connection)
- 33The power button does not light up.
- 34Uninstalling the printer drivers (Linux®)
- 35How can I create a barcode label? (iPrint&Label)
- 36Using the Device Settings (for Windows)
- 37The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 38How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 39Labels are jammed in the machine or are not ejected correctly after printing.
- 40Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 41(Video) Small characters or thin lines are printed faintly.
- 42Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 43Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 44How do I uninstall the printer driver?
- 45When I print many continuous labels, part of the label data is printed twice.
- 46How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 47How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 48I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 49The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 50Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?