FAQs & Troubleshooting
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168 Results
- 1Installing the software
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3Where can I download the latest P-touch Editor for Mac?
- 4How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 5How do I transfer label or slip templates?
- 6(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 8How do I transfer label templates with P-touch Transfer Express?
- 9Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 10Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 11"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 14I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 15I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 16P-touch Editor crashes when I open it on my Mac.
- 17How to install Brother software on a computer not connected to the Internet
- 18Where can I find my Brother printer's serial number?
- 19What is the maximum printable width?
- 20How to open the Devices and Printers window
- 21What Android™ mobile application can I use?
- 22How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 23Poor print quality when printing on narrow labels. (iPrint&Label)
- 24Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 25How do I uninstall the printer driver?
- 26(Video) When I print many continuous labels, part of the label data is printed twice.
- 27How to identify your Operating System (OS) for Windows or Mac
- 28How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 29I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 30Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 31The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 32How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 33How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 34Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 35How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 36When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 37I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 38Using the Printer Setting Tool (for Mac)
- 39I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 40When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 41My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 42How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 43How do I install/change the label roll?
- 44Uninstalling the printer drivers (Linux®)
- 45Adding a custom media size for continuous tape / roll (Linux®)
- 46The barcode on a printed PDF file cannot be read.
- 47How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 48What is the compatible barcode protocol? (iPrint&Label)
- 49How can I create a barcode label? (iPrint&Label)
- 50Can I change the barcode settings like barocde size? (iPrint&Label)