FAQs & Troubleshooting
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122 Results
- 1Discover the MAC address of the Brother network card
- 2Paper is Jammed in the 2-sided Tray
- 3What is the default password for my Brother machine?
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6Storage Full
- 7Paper is Jammed Inside the Machine
- 8What is the recommended paper?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11What driver package format is supported by my Linux distribution?
- 12Cannot print after a Windows 10 update (June 2020)
- 13Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 14I cannot print on a wireless (Wi-Fi) network (Mac)
- 15Access Web Based Management
- 16Media Type Mismatch or Media Mismatch
- 17Enable the Brother machine's network interface.
- 18How to identify your Operating System (OS).
- 19Change the printer driver settings (Windows)
- 20Install the Mailbox.
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22I get a TS error when trying to print on a wireless network.
- 23Check the firmware version.
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25Print the WLAN report
- 26Adjust color settings by using the custom setting in the printer driver (Windows only)
- 27The printer status is Offline or Paused.
- 28In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 29Replace the Waste Toner Box
- 30Horizontal coloured lines appear on the page
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32When I print images, the quality is not good (Linux)
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 35I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 36I cannot print using my Brother machine on a wired network (Windows/macOS)
- 37I cannot print on a wireless (Wi-Fi) network (Windows)
- 38How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 39Protect your Brother machine against unauthorised access over the network
- 40Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 41Open the Status Monitor (Windows)
- 42Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 43Condensation
- 44No Toner
- 45I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 46Unusable Device
- 47Toner Low
- 48Toner smears easily
- 49Check the Node Name of the Brother machine
- 50Print the Network Configuration Report