FAQs & Troubleshooting
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122 Results
- 1Replace the Toner Cartridge
- 2Paper is Jammed Inside the Machine
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6Paper is Jammed in the Back of the Machine
- 7Replace the Drum Unit
- 8I cannot print using my Brother machine on a wired network (Windows/macOS)
- 9Replace the Waste Toner Box
- 10Toner Low
- 11Install the Brother Mobile Connect application (for mobile device)
- 12Delete print jobs from the print queue.
- 13What is the default password for my Brother machine?
- 14What driver package format is supported by my Linux distribution?
- 15Cannot print after a Windows 10 update (June 2020)
- 16Wireless setup is requesting a WPS PIN to complete the setup
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Discover the MAC address of the Brother network card
- 20Condensation
- 21Cannot Print ##
- 22No Toner
- 23Cannot Detect
- 24Missing thin lines in images
- 25Cooling Down
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 30Check the remaining ink or toner level (Linux)
- 31I get a TS error when trying to print on a wireless network.
- 32How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 33The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 34Access Web Based Management
- 35Protect your Brother machine against unauthorised access over the network
- 36How to identify your Operating System (OS).
- 37Cartridge Error
- 38I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 39Correct the Color Printing
- 40Install the optional lower tray
- 41Check the Node Name of the Brother machine
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Wrong Toner Cartridge
- 44Update the Driver or Firmware for your Brother machine
- 45Media Type Mismatch or Media Mismatch
- 46Enable the Brother machine's network interface.
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Change the printer driver settings (Windows)
- 49Tray 2 Error / Tray 3 Error / Tray 4 Error
- 50Storage Full