FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2Check the remaining ink or toner level (Linux)
- 3The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 4The printer status is Offline or Paused.
- 5(Video) Paper is Jammed inside the Machine
- 6I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 7Install the Brother Mobile Connect application (for mobile device)
- 82-sided Disable or 2-sided Disabled
- 9Drum End Soon
- 10(Video) Paper is Jammed in the Back of the Machine
- 11Add your Brother machine with AirPrint (macOS)
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13Delete print jobs from the print queue.
- 14Cannot Detect
- 15Drum !
- 16What is the recommended paper?
- 17Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 20I cannot print from my computer via USB.
- 21I cannot print full-page photos or images using Email Print.
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23To install the printer driver easily using a tool. (Linux)
- 24Wrong Toner or Wrong Toner Cartridge
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Discover the MAC address of the Brother network card
- 27Cannot Print ##
- 28Out of Memory
- 29Lines across the page
- 30What driver package format is supported by my Linux distribution?
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 34A security warning appears when accessing Web Based Management via HTTPS.
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36I cannot print using my Brother machine on a wired network (Windows/macOS)
- 37I cannot print on a wireless (Wi-Fi) network (Mac)
- 38How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 39Protect your Brother machine against unauthorised access over the network
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41What is the default password for my BRAdmin or Web Based Management?
- 42My Brother machine has no power.
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44Install the optional lower tray
- 45Black lines down the page
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47Large characters are printed incorrectly. (Linux)
- 48I get a TS error when trying to print on a wireless network.
- 49Set up your Brother machine on a wireless network (Windows/macOS)
- 50Control Printer Driver settings (only available for Windows)