FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Install the Brother Mobile Connect application (for mobile device)
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6Install the optional lower tray
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8I cannot print full-page photos or images using Email Print.
- 9I cannot print on a wireless (Wi-Fi) network (Windows)
- 10I cannot print on a wireless (Wi-Fi) network (Mac)
- 11The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 12Media Type Mismatch or Media Mismatch
- 13Cannot Print ##
- 14Self-Diagnostic
- 15Drum !
- 16(Video) Paper is Jammed inside the Machine
- 17(Video) Paper is Jammed in the Paper Tray
- 18What is the recommended paper?
- 19What driver package format is supported by my Linux distribution?
- 20The downloaded driver's name is different from my machine's name. (Linux)
- 21The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 22(Video) Set up your Brother machine
- 23My Brother machine has no power.
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 26Add your Brother machine with AirPrint (macOS)
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28Large characters are printed incorrectly. (Linux)
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30Wrong Toner or Wrong Toner Cartridge
- 31I get a TS error when trying to print on a wireless network.
- 32Enable the Brother machine's network interface.
- 33"Offline" appears on the Status Monitor. (Windows)
- 342-sided Disable or 2-sided Disabled
- 35No Toner
- 36What is the default password for my BRAdmin or Web Based Management?
- 37Poor fixing
- 38Out of Memory
- 39Toner specks
- 40Lines across the page
- 41Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 42I cannot connect my machine to a Windows 11 computer via USB.
- 43Where can I download Brother iPrint&Scan application for Mac?
- 44I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 45I am unable to print from a client PC to a printer on a print server. (Linux)
- 46To install the printer driver easily using a tool. (Linux)
- 47Check the firmware version.
- 48Open the Control Panel (For Windows)
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 50I cannot print from my computer via USB.