FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Paper Tray
- 4The scanning speed is slow when scanning from my machine. (Windows)
- 5Change the printer driver settings (Windows)
- 6Install the Brother Mobile Connect application (for mobile device)
- 7Lines across the page
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12No Toner
- 13Poor fixing
- 14I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 15How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 16(Video) Set up your Brother machine
- 17Toner Low or Prepare New Toner Cartridge
- 18Out of Memory
- 19(Video) Paper is Jammed in the Back of the Machine
- 20(Video) Paper is Jammed in the MP tray
- 21Cannot Print ##
- 22Toner specks
- 23Use Universal Print (Windows)
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 25What is the default password for my Brother machine?
- 26Check the remaining ink or toner level (Linux)
- 27I cannot print using my Brother machine on a wired network (Windows/macOS)
- 28Enable the Brother machine's network interface.
- 29Delete print jobs from the print queue.
- 30Cannot Detect
- 31Drum !
- 32I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 33The driver installation finished successfully but I cannot print. (Linux)
- 34Wrong Toner or Wrong Toner Cartridge
- 35I cannot print on a wireless (Wi-Fi) network (Mac)
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37How to identify your Operating System (OS).
- 38Self-Diagnostic
- 39The printer status is Offline or Paused.
- 40My Brother machine has no power.
- 41In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 42Drum End Soon
- 43A security warning appears when accessing Web Based Management via HTTPS.
- 44The downloaded driver's name is different from my machine's name. (Linux)
- 45I am unable to print from a client PC to a printer on a print server. (Linux)
- 46The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 47I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 48I cannot print from my computer via USB.
- 49When I print images, the quality is not good (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)