FAQs & Troubleshooting
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216 Results
- 1Setup a Brother machine on a wireless (Wi-Fi) network.
- 2(Video) Load A4/Letter paper
- 3Paper is Jammed inside the Machine
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5(Video) Connect the cord
- 6(Video) Unpack your Brother machine
- 7Jam MP Tray
- 8(Video) Replace the Toner Cartridge
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10What is Brother iPrint&Scan?
- 11How to identify your Operating System (OS).
- 12Media Type Mismatch or Media Mismatch
- 13(Video) Set up your Brother machine
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Paper is Jammed in the 2-sided Tray
- 16Reset the Network Settings to the Factory Settings
- 17Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper, Recycled Paper and Bond Paper in the MP Tray
- 18Print on Both Sides of the Paper (Windows®)
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 21Paper is Jammed in the Back of the Machine
- 22Paper is Jammed in the Paper Tray
- 23Replace Drum
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25What kind of envelopes and labels are recommended for printing?
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27What is the recommended paper?
- 28Print the Network Configuration Report
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 32Load and Print Thick Paper Using the Paper Tray
- 33Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 34Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 35The printer status is Offline or Paused.
- 36What can happen if the wrong paper is used in your machine.
- 37Check the remaining ink or toner level (Linux)
- 38Install a Certificate on Your Brother Machine
- 39Enable the Brother machine's network interface.
- 40Delete print jobs from the print queue.
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Change the printer driver settings (Windows/macOS)
- 43What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45Print as a Poster (Windows®)
- 46I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 47The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 48My printer takes a long time to start printing when using Airprint. (iOS 16)
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50Protect your Brother machine against unauthorised access over the network