FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Drum End Soon
- 2Use Universal Print (Windows)
- 3(Video) Paper is Jammed in the Back of the Machine
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Set up your Brother machine
- 6What is the default password for my Brother machine?
- 7I cannot print using my Brother machine on a wired network (Windows/macOS)
- 8Wrong Toner or Wrong Toner Cartridge
- 9Media Type Mismatch or Media Mismatch
- 10Install the Brother Mobile Connect application (for mobile device)
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12How to identify your Operating System (OS).
- 13(Video) Paper is Jammed inside the Machine
- 14(Video) Paper is Jammed in the MP tray
- 15Add your Brother machine with AirPrint (macOS)
- 16Wireless setup is requesting a WPS PIN to complete the setup
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 18Discover the MAC address of the Brother network card
- 19Change the printer driver settings (Windows)
- 20Out of Memory
- 21(Video) Paper is Jammed in the Paper Tray
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Install the optional lower tray
- 24The driver installation finished successfully but I cannot print. (Linux)
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 27My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29I cannot print on a wireless (Wi-Fi) network (Mac)
- 30How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 33Self-Diagnostic
- 34Lines across the page
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36I cannot connect my machine to a Windows 11 computer via USB.
- 37Can I send a print job to multiple machine email addresses using Email Print?
- 38What driver package format is supported by my Linux distribution?
- 39Where can I download Brother iPrint&Scan application for Mac?
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 42The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 44Supported models of Universal Printer Driver for PCL
- 45My Brother machine has no power.
- 46Ghosting images
- 47A security warning appears when accessing Web Based Management via HTTPS.
- 48I cannot print full-page photos or images using Email Print.
- 49Check the remaining ink or toner level (Linux)
- 50Set up your Brother machine on a wireless network (Windows/macOS)