FAQs & Troubleshooting
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101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed inside the Machine
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Paper is Jammed in the Paper Tray
- 6Install the Brother Mobile Connect application (for mobile device)
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 8The scanning speed is slow when scanning from my machine. (Windows)
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10(Video) Set up your Brother machine
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12Toner Low or Prepare New Toner Cartridge
- 13Wrong Toner or Wrong Toner Cartridge
- 14Use Universal Print (Windows)
- 15The printer status is Offline or Paused.
- 16(Video) Paper is Jammed in the MP tray
- 17Self-Diagnostic
- 18The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 19Check the remaining ink or toner level (Linux)
- 20Media Type Mismatch or Media Mismatch
- 21Out of Memory
- 22Drum !
- 23Change the printer driver settings (Windows)
- 242-sided Disable or 2-sided Disabled
- 25No Toner
- 26Cannot Detect
- 27Install the optional lower tray
- 28I cannot print using my Brother machine on a wired network (Windows/macOS)
- 29Drum End Soon
- 30What is the recommended paper?
- 31Update the Driver or Firmware for your Brother machine
- 32After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34How to identify your Operating System (OS).
- 35Cannot Print ##
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38My Brother machine has no power.
- 39Poor fixing
- 40Lines across the page
- 41Open the Control Panel (For Windows)
- 42What is the difference between the toner cartridge and the drum unit?
- 43When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 44Add your Brother machine with AirPrint (macOS)
- 45What driver package format is supported by my Linux distribution?
- 46When I print images, the quality is not good (Linux)
- 47I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 50Check the firmware version.