FAQs & Troubleshooting
Popular |
101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed inside the Machine
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Paper is Jammed in the Paper Tray
- 6Install the Brother Mobile Connect application (for mobile device)
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 8The scanning speed is slow when scanning from my machine. (Windows)
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Use Universal Print (Windows)
- 11(Video) Set up your Brother machine
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13Toner Low or Prepare New Toner Cartridge
- 14Wrong Toner or Wrong Toner Cartridge
- 15Self-Diagnostic
- 16The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 17The printer status is Offline or Paused.
- 18(Video) Paper is Jammed in the MP tray
- 19Check the remaining ink or toner level (Linux)
- 20Media Type Mismatch or Media Mismatch
- 21Out of Memory
- 22I cannot print using my Brother machine on a wired network (Windows/macOS)
- 23Drum !
- 24Change the printer driver settings (Windows)
- 252-sided Disable or 2-sided Disabled
- 26No Toner
- 27Cannot Detect
- 28Drum End Soon
- 29Install the optional lower tray
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Cannot Print ##
- 32What is the recommended paper?
- 33Update the Driver or Firmware for your Brother machine
- 34After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 35How to identify your Operating System (OS).
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38My Brother machine could not be found over the network when I installed drivers on my computer.
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Open the Control Panel (For Windows)
- 41My Brother machine has no power.
- 42Poor fixing
- 43Lines across the page
- 44What is the difference between the toner cartridge and the drum unit?
- 45I cannot connect my machine to a Windows 11 computer via USB.
- 46When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 47Add your Brother machine with AirPrint (macOS)
- 48I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 49What driver package format is supported by my Linux distribution?
- 50When I print images, the quality is not good (Linux)