FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Manual Feed Slot
- 2(Video) Paper is Jammed inside the Machine
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 5The printer status is Offline or Paused.
- 6(Video) Paper is Jammed in the Back of the Machine
- 7Media Type Mismatch or Media Mismatch
- 8Adjust color settings by using the custom setting in the printer driver (Windows only)
- 9Cannot Detect
- 10Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 11Delete print jobs from the print queue.
- 12Toner Error
- 13No Toner
- 14Toner Low
- 15Cooling Down
- 16The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 17Install the Brother Mobile Connect application (for mobile device)
- 18(Video) Set up your Brother machine
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20Cartridge Error
- 21(Video) Paper is Jammed in the 2-sided Tray
- 22(Video) Paper is Jammed in the Paper Tray
- 23What is the default password for my Brother machine?
- 24Set up your Brother machine on a wireless network (Windows/macOS)
- 25I cannot print on a wireless (Wi-Fi) network (Mac)
- 26My Brother machine could not be found over the network when I installed drivers on my computer.
- 27Condensation
- 28Cannot Print ##
- 29What is the default password for my BRAdmin or Web Based Management?
- 30When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 31Out of Memory
- 32What is the recommended paper?
- 33Add your Brother machine with AirPrint (macOS)
- 34I cannot print full-page photos or images using Email Print.
- 35I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37Cannot print after a Windows 10 update (June 2020)
- 38Check the remaining ink or toner level (Linux)
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Protect your Brother machine against unauthorised access over the network
- 43Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 44How to identify your Operating System (OS).
- 45Discover the MAC address of the Brother network card
- 46I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 48No Paper Tray1/Tray2/MP Tray
- 49The color of your printouts is not what you expected
- 50Manual Feed