FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed in the Manual Feed Slot
- 3(Video) Paper is Jammed inside the Machine
- 4I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 5The printer status is Offline or Paused.
- 6(Video) Paper is Jammed in the Back of the Machine
- 7Cannot Detect
- 8Media Type Mismatch or Media Mismatch
- 9How to identify your Operating System (OS).
- 10Adjust color settings by using the custom setting in the printer driver (Windows only)
- 11Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 12The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 13Delete print jobs from the print queue.
- 14Toner Error
- 15No Toner
- 16Toner Low
- 17Cooling Down
- 18Install the Brother Mobile Connect application (for mobile device)
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20(Video) Set up your Brother machine
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22What is the default password for my Brother machine?
- 23Enable the Brother machine's network interface.
- 24Discover the MAC address of the Brother network card
- 25Cannot Print ##
- 26Cartridge Error
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 28What is the default password for my BRAdmin or Web Based Management?
- 29(Video) Paper is Jammed in the 2-sided Tray
- 30(Video) Paper is Jammed in the Paper Tray
- 31Cannot print after a Windows 10 update (June 2020)
- 32Set up your Brother machine on a wireless network (Windows/macOS)
- 33I cannot print on a wireless (Wi-Fi) network (Mac)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Protect your Brother machine against unauthorised access over the network
- 36Condensation
- 37When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 38Out of Memory
- 39What is the recommended paper?
- 40Add your Brother machine with AirPrint (macOS)
- 41I cannot print full-page photos or images using Email Print.
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44Check the remaining ink or toner level (Linux)
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 48Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 49I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 50No Paper Tray1/Tray2/MP Tray