FAQs & Troubleshooting
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231 Results
- 1Paper is Jammed underneath the Paper Tray
- 2(Video) Replace the Toner Cartridge
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7What is Brother iPrint&Scan?
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9Paper is Jammed in the Back of the Machine
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 12Paper is Jammed in the Paper Tray
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15Paper is Jammed in the Manual Feed Slot
- 16How to identify your Operating System (OS).
- 17Print both sides of paper or a booklet automatically
- 18Replace the Drum Unit
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 22Paper is Jammed Inside the Machine
- 23Brother iPrint&Scan cannot find my Brother machine (macOS)
- 24Add your Brother machine with AirPrint (macOS)
- 25(Video) Load an Envelope (Manual Feed Slot)
- 26I cannot find some options in the Print dialog box (macOS 11 or later)
- 27What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 28The printer status is Offline or Paused.
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 31Load and Print Paper in the Manual Feed Slot
- 32I cannot print on a wireless (Wi-Fi) network (Windows)
- 33(Video) Set up your Brother machine
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 36Replace the Waste Toner Box
- 37Reset the Network Settings to the Factory Settings
- 38Wireless setup is requesting a WPS PIN to complete the setup
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Replace PF Kit xx
- 43Uninstall the Brother Software and Drivers (Windows)
- 44Load and Print on Envelopes in the Manual Feed Slot
- 45Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 46Protect your Brother machine against unauthorised access over the network
- 47(Video) Unpack your Brother machine
- 48Adjust color settings by using the custom setting in the printer driver
- 49I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 50Replace Fuser