FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the Paper Tray
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the Manual Feed Slot
- 5Cartridge Error
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9Condensation
- 10I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 11Discover the MAC address of the Brother network card
- 12The printer status is Offline or Paused.
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14Media Mismatch
- 15Toner Error
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18Adjust color settings by using the custom setting in the printer driver (Windows only)
- 19Cannot print after a Windows 10 update (June 2020)
- 20Wrong Toner Cartridge
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Delete print jobs from the print queue.
- 23No Toner
- 24Toner Low
- 25Drum !
- 26Cooling Down
- 27Out of Memory
- 28Add your Brother machine with AirPrint (macOS)
- 29I cannot print full-page photos or images using Email Print.
- 30I am unable to print from a client PC to a printer on a print server. (Linux)
- 31Cannot Print ##
- 32Cannot Detect
- 33What is the default password for my BRAdmin or Web Based Management?
- 34No Paper T1
- 35Uneven color density across the page
- 36What is the recommended paper?
- 37A security warning appears when accessing Web Based Management via HTTPS.
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39Protect your Brother machine against unauthorised access over the network
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Change the printer driver settings (Windows)
- 42I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 43Correct the Color Printing
- 44In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 45Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48Set up your Brother machine on a wireless network (Windows/macOS)
- 49Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 50I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.