FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Install the Brother Mobile Connect application (for mobile device)
- 2The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I cannot print on a wireless (Wi-Fi) network (Windows)
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed in the Paper Tray
- 7I cannot print full-page photos or images using Email Print.
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9The printer status is Offline or Paused.
- 10I cannot print using my Brother machine on a wired network (Windows/macOS)
- 11(Video) Paper is Jammed in the Manual Feed Slot
- 12Condensation
- 13The color of your printouts is not what you expected
- 14(Video) Paper is Jammed inside the Machine
- 15I cannot print on a wireless (Wi-Fi) network (Mac)
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 17No Paper T1
- 18Correct the Color Printing
- 19Missing thin lines in images
- 20What is the default password for my Brother machine?
- 21What driver package format is supported by my Linux distribution?
- 22Where can I download Brother iPrint&Scan application for Mac?
- 23Change the printer driver settings (Windows)
- 24Cartridge Error
- 25No Toner
- 26What is the default password for my BRAdmin or Web Based Management?
- 27Cooling Down
- 28Check the Node Name of the Brother machine
- 29What is the recommended paper?
- 30Ghosting images
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32Adjust color settings by using the custom setting in the printer driver (Windows only)
- 33Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 34Horizontal coloured lines appear on the page
- 35Vertical colored streaks or bands appear on the page
- 36Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 37A security warning appears when accessing Web Based Management via HTTPS.
- 38Add your Brother machine with AirPrint (macOS)
- 39I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 40Can I send a print job to multiple machine email addresses using Email Print?
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Cannot print after a Windows 10 update (June 2020)
- 43Check the remaining ink or toner level (Linux)
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45The driver installation finished successfully but I cannot print. (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47I am unable to print from a client PC to a printer on a print server. (Linux)
- 48Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 49How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 50Media Mismatch