FAQs & Troubleshooting
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215 Results
- 1Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 2(Video) Replace the Toner Cartridge
- 3Paper is Jammed underneath the Paper Tray
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7The printer status is Offline or Paused.
- 8Paper is Jammed Inside the Machine
- 9Paper is Jammed in the Manual Feed Slot
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13What is Brother iPrint&Scan?
- 14Paper is Jammed in the Back of the Machine
- 15Replace the Belt Unit
- 16Replace the Drum Unit
- 17How to identify your Operating System (OS).
- 18Secure Print (Windows®)
- 19Brother iPrint&Scan cannot find my Brother machine (macOS)
- 20Print as a Poster (Windows)
- 21(Video) Set up your Brother machine
- 22(Video) Unpack your Brother machine
- 23(Video) Load an Envelope (Manual Feed Slot)
- 24Print both sides of paper or a booklet automatically
- 25Paper is Jammed in the Paper Tray
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 292-sided Disabled
- 30Drum End Soon
- 31Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 34Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Secure Print (Mac)
- 36Wrinkled printout
- 37I cannot find some options in the Print dialog box (macOS 11 or later)
- 38I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 39Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40Adjust color settings by using the custom setting in the printer driver
- 41Change the printer driver settings (Windows/macOS)
- 42Calibrate or Calibration Failed or Calibration.
- 43Belt End Soon
- 44Cover is Open
- 45Toner Low
- 46Add your Brother machine with AirPrint (macOS)
- 47What driver package format is supported by my Linux distribution?
- 48Create a Certificate Signing Request (CSR)
- 49Manage Multiple Certificates
- 50Check the firmware version.