FAQs & Troubleshooting
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123 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the Manual Feed Slot
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the Paper Tray
- 5Cannot Print ##
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7The printer status is Offline or Paused.
- 8I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 9(Video) Set up your Brother machine
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 12Install the Brother Mobile Connect application (for mobile device)
- 13Wrong Toner Cartridge
- 14No Toner
- 15Wireless setup is requesting a WPS PIN to complete the setup
- 16Correct the Color Printing
- 17Toner Low
- 18Out of Memory
- 19I cannot print on a wireless (Wi-Fi) network (Mac)
- 20Media Mismatch
- 21Adjust color settings by using the custom setting in the printer driver (Windows only)
- 22Cooling Down
- 23Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 24Protect your Brother machine against unauthorised access over the network
- 25Condensation
- 26Cannot Detect
- 27The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32How to identify your Operating System (OS).
- 33No Paper T1
- 34What driver package format is supported by my Linux distribution?
- 35Cannot print after a Windows 10 update (June 2020)
- 36Delete print jobs from the print queue.
- 37Toner Error
- 38Cartridge Error
- 39The color of your printouts is not what you expected
- 40Drum !
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43Add your Brother machine with AirPrint (macOS)
- 44I cannot print on a wireless (Wi-Fi) network (Windows)
- 45I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 46My Brother machine has no power.
- 47What is the recommended paper?
- 48Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Enable the Brother machine's network interface.