FAQs & Troubleshooting
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123 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Manual Feed Slot
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed inside the Machine
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Paper is Jammed in the Paper Tray
- 6Cannot Print ##
- 7The printer status is Offline or Paused.
- 8I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 9I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 10Install the Brother Mobile Connect application (for mobile device)
- 11(Video) Set up your Brother machine
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13Wrong Toner Cartridge
- 14Wireless setup is requesting a WPS PIN to complete the setup
- 15I cannot print on a wireless (Wi-Fi) network (Mac)
- 16Correct the Color Printing
- 17Toner Low
- 18Cooling Down
- 19Out of Memory
- 20Adjust color settings by using the custom setting in the printer driver (Windows only)
- 21Media Mismatch
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23Protect your Brother machine against unauthorised access over the network
- 24No Toner
- 25How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27How to identify your Operating System (OS).
- 28Condensation
- 29Cannot Detect
- 30Drum !
- 31The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 32Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 33What driver package format is supported by my Linux distribution?
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Cartridge Error
- 37No Paper T1
- 38The color of your printouts is not what you expected
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41Delete print jobs from the print queue.
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Toner Error
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45What is the recommended paper?
- 46Add your Brother machine with AirPrint (macOS)
- 47I cannot print on a wireless (Wi-Fi) network (Windows)
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 49My Brother machine has no power.
- 50Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app