FAQs & Troubleshooting
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125 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Wrong Toner Cartridge
- 2(Video) Paper is Jammed in the Paper Tray
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed in the Back of the Machine
- 5I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7(Video) Paper is Jammed in the Manual Feed Slot
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11No Toner
- 12The printer status is Offline or Paused.
- 13What driver package format is supported by my Linux distribution?
- 14Check the remaining ink or toner level (Linux)
- 15I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 16Cannot Detect
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Add your Brother machine with AirPrint (macOS)
- 19Condensation
- 20Toner Error
- 21Toner Low
- 22(Video) Set up your Brother machine
- 23Delete print jobs from the print queue.
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 25Correct the Color Printing
- 26Out of Memory
- 27(Video) Paper is Jammed inside the Machine
- 28What is the recommended paper?
- 29How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 30Media Mismatch
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 33Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 34Adjust color settings by using the custom setting in the printer driver (Windows only)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Cannot print after a Windows 10 update (June 2020)
- 37I cannot print on a wireless (Wi-Fi) network (Windows)
- 38Reset the Drum Counter
- 39Protect your Brother machine against unauthorised access over the network
- 40The color of your printouts is not what you expected
- 41Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 42The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 43Enable the Brother machine's network interface.
- 44I cannot print full-page photos or images using Email Print.
- 45When I print images, the quality is not good (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47I get a TS error when trying to print on a wireless network.
- 48Install the Brother Mobile Connect application (for mobile device)
- 49Check the firmware version.
- 50What is the difference between the toner cartridge and the drum unit?