FAQs & Troubleshooting
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136 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Paper Tray
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Install the Brother Mobile Connect application (for mobile device)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8(Video) Paper is Jammed in the Back of the Machine
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 10What driver package format is supported by my Linux distribution?
- 11Cannot Detect
- 12Out of Memory
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 15What is Toner Continue Mode?
- 16Toner Ended
- 17(Video) Paper is Jammed in the Output Paper Tray
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Protect your Brother machine against unauthorised access over the network
- 20Cannot Scan ##
- 21Size Error DX or Size Error 2-sided
- 22Toner Low or Prepare New Toner Cartridge
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24(Video) Set up your Brother machine
- 25The printer status is Offline or Paused.
- 26I cannot print on a wireless (Wi-Fi) network (Windows)
- 27Delete print jobs from the print queue.
- 28How to identify your Operating System (OS).
- 29Change the printer driver settings (Windows)
- 30Cannot Print ##
- 31What is the recommended paper?
- 32I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34Wrong Toner or Wrong Toner Cartridge
- 35I cannot print on a wireless (Wi-Fi) network (Mac)
- 36(Video) Remove Small Scraps of Paper Jammed in the ADF
- 37(Video) Document is Jammed in the Top of the ADF Unit
- 38Drum End Soon
- 39Toner specks
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41Black lines down the page
- 42How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 43(Video) Document is Jammed under the Document Cover
- 44Cartridge Error
- 452-sided Disable or 2-sided Disabled
- 46No Toner
- 47Lines across the page
- 48Open the Status Monitor (Windows)
- 49Add your Brother machine with AirPrint (macOS)
- 50I cannot print full-page photos or images using Email Print.