FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 2What is the default password for my Brother machine?
- 3How to identify your Operating System (OS).
- 4(Video) Set up your Brother machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 7Media Mismatch
- 8Toner Low or Prepare New Toner Cartridge
- 9What is the recommended paper?
- 10Install the Brother Mobile Connect application (for mobile device)
- 11Check the remaining ink or toner level (Linux)
- 12Out of Memory
- 13Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 14I cannot print from my computer via USB.
- 15Toner specks
- 16Enable the Brother machine's network interface.
- 17(Video) Load an Envelope (Manual Feed Slot)
- 18Change the printer driver settings (Windows)
- 19The printer status is Offline or Paused.
- 20My Brother machine has no power.
- 21Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 22Black lines down the page
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25I cannot print full-page photos or images using Email Print.
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 28To install the printer driver easily using a tool. (Linux)
- 29Wrong Toner or Wrong Toner Cartridge
- 30Set up your Brother machine on a wireless network (Windows/macOS)
- 31Cartridge Error
- 32Drum !
- 33Drum End Soon
- 34(Video) Paper is Jammed in the Back of the Machine
- 35(Video) Paper is Jammed inside the Machine
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 38When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 39Update the Driver or Firmware for your Brother machine
- 40Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 41I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 42Check the firmware version.
- 43Open the Status Monitor (Windows)
- 44The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 45Supported models of Universal Printer Driver for PCL
- 46Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 48Poor fixing
- 49In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 50Uninstall the Brother Software and Drivers (Windows)