FAQs & Troubleshooting
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104 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed in the Back of the Machine
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5(Video) Paper is Jammed inside the Machine
- 6(Video) Set up your Brother machine
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 9Out of Memory
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11How to identify your Operating System (OS).
- 12Manual Feed
- 13How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 14Protect your Brother machine against unauthorised access over the network
- 15Cannot Detect
- 16Toner Low or Prepare New Toner Cartridge
- 17Drum !
- 18(Video) Paper is Jammed in the Paper Tray
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20I cannot print full-page photos or images using Email Print.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Media Mismatch
- 23Cartridge Error
- 242-sided Disable or 2-sided Disabled
- 25The printer status is Offline or Paused.
- 26What is the recommended paper?
- 27Open the Control Panel (For Windows)
- 28What is the default password for my BRAdmin or Web Based Management?
- 29What driver package format is supported by my Linux distribution?
- 30When I print images, the quality is not good (Linux)
- 31After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 32Check the firmware version.
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Change the printer driver settings (Windows)
- 35Self-Diagnostic
- 36Toner Ended
- 37What is the default password for my Brother machine?
- 38I cannot connect my machine to a Windows 11 computer via USB.
- 39I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44Update the Driver or Firmware for your Brother machine
- 45Control Printer Driver settings (only available for Windows)
- 46I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 47Install the Brother Mobile Connect application (for mobile device)
- 48(Video) Load an Envelope (Manual Feed Slot)
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)