FAQs & Troubleshooting
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104 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3(Video) Paper is Jammed in the Back of the Machine
- 4I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6I cannot print using my Brother machine on a wired network (Windows/macOS)
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 8(Video) Paper is Jammed inside the Machine
- 9The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 10Delete print jobs from the print queue.
- 11Toner Low or Prepare New Toner Cartridge
- 12Drum End Soon
- 13(Video) Set up your Brother machine
- 14(Video) Load an Envelope (Manual Feed Slot)
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16(Video) Paper is Jammed in the Output Paper Tray
- 17Wrong Toner or Wrong Toner Cartridge
- 18Protect your Brother machine against unauthorised access over the network
- 19Toner Ended
- 20No Toner
- 21(Video) Paper is Jammed in the Paper Tray
- 22What is the default password for my Brother machine?
- 23Add your Brother machine with AirPrint (macOS)
- 24Check the remaining ink or toner level (Linux)
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Check the firmware version.
- 28Manual Feed
- 29What is the default password for my BRAdmin or Web Based Management?
- 30What driver package format is supported by my Linux distribution?
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 33How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35How to identify your Operating System (OS).
- 36Supported models of Universal Printer Driver for PCL
- 37Size Error DX
- 38Drum !
- 39Where can I download Brother iPrint&Scan application for Mac?
- 40I cannot print from my computer via USB.
- 41The printer status is Offline or Paused.
- 42Where can I find my Brother machine's serial number?
- 43I cannot print full-page photos or images using Email Print.
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47Update the Driver or Firmware for your Brother machine
- 48My Brother machine could not be found over the network when I installed drivers on my computer.
- 49What is the difference between the toner cartridge and the drum unit?
- 50Change the printer driver settings (Windows)