FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the Paper Tray
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Install the Brother Mobile Connect application (for mobile device)
- 8What is the default password for my Brother machine?
- 9Media Mismatch
- 10Toner Low or Prepare New Toner Cartridge
- 11The printer status is Offline or Paused.
- 12What is the default password for my BRAdmin or Web Based Management?
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15How to identify your Operating System (OS).
- 16What is the recommended paper?
- 17After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 18The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 19(Video) Set up your Brother machine
- 20Cannot Detect
- 21A security warning appears when accessing Web Based Management via HTTPS.
- 22I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Add your Brother machine with AirPrint (macOS)
- 25What driver package format is supported by my Linux distribution?
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27I cannot print on a wireless (Wi-Fi) network (Windows)
- 28How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 29Self-Diagnostic
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31My Brother machine has no power.
- 32Can I send a print job to multiple machine email addresses using Email Print?
- 33Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 34I cannot print on a wireless (Wi-Fi) network (Mac)
- 35(Video) Load an Envelope (Manual Feed Slot)
- 36Open the Status Monitor (Windows)
- 37Change the printer driver settings (Windows)
- 38Manual Feed
- 39Drum !
- 40Out of Memory
- 41Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 42I get a TS error when trying to print on a wireless network.
- 43Check the remaining ink or toner level (Linux)
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47I cannot print using my Brother machine on a wired network (Windows/macOS)
- 48Wrong Toner or Wrong Toner Cartridge
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Enable the Brother machine's network interface.