FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2(Video) Paper is Jammed inside the Machine
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Paper is Jammed in the Output Paper Tray
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 8What is the default password for my BRAdmin or Web Based Management?
- 9(Video) Set up your Brother machine
- 10I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 11What is the default password for my Brother machine?
- 12Discover the MAC address of the Brother network card
- 13Drum !
- 14Drum End Soon
- 15Add your Brother machine with AirPrint (macOS)
- 16I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19Open the Status Monitor (Windows)
- 20How to identify your Operating System (OS).
- 212-sided Disable or 2-sided Disabled
- 22No Toner
- 23Cannot Detect
- 24To install the printer driver easily using a tool. (Linux)
- 25The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 26My Brother machine has no power.
- 27Black lines down the page
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Check the remaining ink or toner level (Linux)
- 30How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 31Media Mismatch
- 32Open the Control Panel (For Windows)
- 33Self-Diagnostic
- 34Cartridge Error
- 35In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 36Out of Memory
- 37(Video) Paper is Jammed in the Back of the Machine
- 38What is the recommended paper?
- 39I cannot connect my machine to a Windows 11 computer via USB.
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 43Set up your Brother machine on a wireless network (Windows/macOS)
- 44Install the Brother Mobile Connect application (for mobile device)
- 45Check the firmware version.
- 46(Video) Load an Envelope (Manual Feed Slot)
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 48The printer status is Offline or Paused.
- 49Uninstall the Brother Software and Drivers (Windows)
- 50I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)