FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Toner Low or Prepare New Toner Cartridge
- 2(Video) Paper is Jammed in the Back of the Machine
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Self-Diagnostic
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6I cannot print on a wireless (Wi-Fi) network (Mac)
- 7(Video) Set up your Brother machine
- 8(Video) Load an Envelope (Manual Feed Slot)
- 9How to identify your Operating System (OS).
- 10I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 11Change the printer driver settings (Windows)
- 12Drum !
- 13Drum End Soon
- 14"Offline" appears on the Status Monitor. (Windows)
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I cannot print full-page photos or images using Email Print.
- 17Check the remaining ink or toner level (Linux)
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19Protect your Brother machine against unauthorised access over the network
- 20Cannot Print ##
- 21Toner Ended
- 22Size Error DX
- 23(Video) Paper is Jammed inside the Machine
- 24I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26The printer status is Offline or Paused.
- 27Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30Where can I download Brother iPrint&Scan application for Mac?
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33Set up your Brother machine on a wireless network (Windows/macOS)
- 34Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 35How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37What is Toner Continue Mode?
- 38Important points you need to confirm before configuring your Brother machine for a wireless network.
- 39Cartridge Error
- 402-sided Disable or 2-sided Disabled
- 41No Toner
- 42What is the default password for my BRAdmin or Web Based Management?
- 43Manual Feed
- 44Out of Memory
- 45What is the default password for my Brother machine?
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48When I print images, the quality is not good (Linux)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50The downloaded driver's name is different from my machine's name. (Linux)