FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the Back of the Machine
- 3I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7(Video) Paper is Jammed in the Paper Tray
- 8Media Mismatch
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10Install the Brother Mobile Connect application (for mobile device)
- 11(Video) Set up your Brother machine
- 12Wireless setup is requesting a WPS PIN to complete the setup
- 13Cartridge Error
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 16No Toner
- 17Manual Feed
- 18Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 19The printer status is Offline or Paused.
- 20Toner Low or Prepare New Toner Cartridge
- 21Cannot Detect
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Wrong Toner or Wrong Toner Cartridge
- 24Change the printer driver settings (Windows)
- 252-sided Disable or 2-sided Disabled
- 26Toner Ended
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28Size Error DX
- 29Out of Memory
- 30Drum End Soon
- 31Set up your Brother machine on a wireless network (Windows/macOS)
- 32After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 33My Brother machine could not be found over the network when I installed drivers on my computer.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35How to identify your Operating System (OS).
- 36Self-Diagnostic
- 37Drum !
- 38What is the recommended paper?
- 39What is the default password for my Brother machine?
- 40Can I send a print job to multiple machine email addresses using Email Print?
- 41The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 42(Video) Load an Envelope (Manual Feed Slot)
- 43Add your Brother machine with AirPrint (macOS)
- 44(Video) Paper is Jammed in the Output Paper Tray
- 45I cannot print on a wireless (Wi-Fi) network (Windows)
- 46How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 47Protect your Brother machine against unauthorised access over the network
- 48Delete print jobs from the print queue.
- 49Open the Control Panel (For Windows)
- 50Cannot Print ##