FAQs & Troubleshooting
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237 Results
- 1(Video) Load A4/Letter paper
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7(Video) Replace Toner
- 8(Video) Connect telephone line and power cords
- 9Jam Rear (With Video Instructions)
- 10Turn the Toner Save Mode on or off.
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13Print on envelopes, labels, or thick paper from the manual feed slot.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Can I print from or scan to Android™ Smartphone?
- 16Jam Inside (With Video Instructions)
- 17Jam Tray (With Video Instructions)
- 18Reset the Network Settings to the Factory Settings
- 19The printer status is Offline or Paused.
- 20Replace Drum
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22Load paper in the paper tray
- 23Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 24Scan from the Brother iPrint&Scan application using Windows Phone.
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26(Video) Load an Envelope (Manual Feed Slot)
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 31What driver package format is supported by my Linux distribution?
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Printing/ Scanning with a mobile device
- 34What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 35Cannot print after a Windows 10 update (June 2020)
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 38Print a web page from iPrint&Scan when using an Android™ mobile device.
- 39Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 40What is Toner Continue Mode?
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42Black toner marks across the page
- 43What can happen if the wrong paper is used in your machine.
- 44My Brother machine could not be found over the network when I installed drivers on my PC.
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 47Image skewed
- 48I cannot print on a wireless (Wi-Fi) network (Windows)
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.