FAQs & Troubleshooting
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213 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Replace the Toner Cartridge
- 3(Video) Paper is Jammed inside the Machine
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8(Video) Load an Envelope (Manual Feed Slot)
- 9The printer status is Offline or Paused.
- 10What is Brother iPrint&Scan?
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14I cannot find some options in the Print dialog box (macOS 11 or later)
- 15Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 16What is the recommended paper?
- 17After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 18Media Type Mismatch or Media Mismatch
- 19The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 20(Video) Set up your Brother machine
- 21(Video) Unpack your Brother machine and install the toner cartridge
- 22I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 23(Video) Paper is Jammed in the Paper Tray
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25My Brother machine could not be found over the network when I installed drivers on my computer.
- 26Delete print jobs from the print queue.
- 27I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 31I cannot print on a wireless (Wi-Fi) network (Windows)
- 32Create a Certificate Signing Request (CSR)
- 33Manage Your Network Machine Securely Using Web Based Management
- 34Print Unable ##
- 35No Toner
- 36Print both sides of paper or a booklet automatically
- 37(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 38(Video) Paper is Jammed in the 2-sided Tray
- 39(Video) Paper is Jammed in the Back of the Machine
- 40What can happen if the wrong paper is used in your machine.
- 41Print on envelopes, labels or thick paper from the Manual feed slot
- 42I cannot print from my computer via USB.
- 43Reset the Network Settings to the Factory Settings
- 44I cannot connect my machine to a Windows 11 computer via USB.
- 45Check the remaining ink or toner level (Linux)
- 46I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 47Uninstall printer drivers (Linux)
- 48Load Paper in the Paper Tray
- 49Manage Multiple Certificates
- 50What kind of envelopes and labels are recommended for printing?