FAQs & Troubleshooting
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169 Results
- 1(Video) Load paper
- 2(Video) Replace Toner
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Load paper in the paper tray
- 5What is Brother iPrint&Scan?
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7I cannot print using my Brother machine on a wireless network (Mac)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9(Video) Unpack your Brother machine
- 10(Video) Connect the power cord
- 11Turn the Toner Save Mode on or off.
- 12Jam Tray (1)
- 13What is the recommended paper?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Protect your Brother machine against unauthorised access over the network
- 16I cannot print on a wireless (Wi-Fi) network (Windows)
- 17(Video) Load an Envelope (Manual Feed Slot)
- 18Print both sides of paper or a booklet automatically
- 19Jam 2-sided
- 20Jam Inside (With Video Instructions)
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Replace Drum
- 23Change the printer driver settings (Windows/macOS)
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25Delete print jobs from the print queue.
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 28The printer status is Offline or Paused.
- 29Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 30Jam Rear
- 31Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 32Wrinkles or creases
- 33What kind of envelopes and labels are recommended for printing?
- 34Envelope creases
- 35What driver package format is supported by my Linux distribution?
- 36Set up your Brother machine on a wireless network
- 37My Brother machine could not be found over the network when I installed drivers on my PC.
- 38Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 39What can happen if the wrong paper is used in your machine.
- 40Image skewed
- 41The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 42Cannot print after a Windows 10 update (June 2020)
- 43How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 44How to identify your Operating System (OS).
- 45What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 46Curled or wavy
- 47In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 48Cancel print jobs using the printer control panel.
- 49I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50I cannot save a file downloaded from the Brother support website (For Windows)