FAQs & Troubleshooting
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170 Results
- 1(Video) Load paper
- 2Turn the Toner Save Mode on or off.
- 3(Video) Replace Toner
- 4Jam Rear
- 5Jam Tray (1)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7What is Brother iPrint&Scan?
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9What driver package format is supported by my Linux distribution?
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11The printer status is Offline or Paused.
- 12Can I print from or scan to Android™ Smartphone?
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 14Where can I download Brother iPrint&Scan application for Mac?
- 15Load paper in the paper tray
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Print both sides of paper or a booklet automatically
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Replace Drum
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Change the printer driver settings (Windows/macOS)
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Set up your Brother machine on a wireless network
- 25(Video) Set up your Brother machine
- 26I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 27Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 28Jam 2-sided
- 29(Video) Update the Driver or Firmware for your Brother machine
- 30I cannot print on a wireless (Wi-Fi) network (Windows)
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33Toner Low or Prepare New Toner Cartridge
- 34Drum !
- 35Drum End Soon
- 36Wrinkles or creases
- 37I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 38What kind of envelopes and labels are recommended for printing?
- 39Delete print jobs from the print queue.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 42Jam Inside (With Video Instructions)
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 45Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 46Self-Diagnostic
- 472-sided Disabled
- 48What can happen if the wrong paper is used in your machine.
- 49What is the recommended paper?
- 50Image skewed