FAQs & Troubleshooting
![]() |
Popular |
115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed in the Paper Tray
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6Cannot Print ##
- 7Self-Diagnostic
- 8What is the default password for my Brother machine?
- 9(Video) Set up your Brother machine
- 10I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 11After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 12What is the default password for my BRAdmin or Web Based Management?
- 13No Toner
- 14Toner Low or Prepare New Toner Cartridge
- 15Out of Memory
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Install the Brother Mobile Connect application (for mobile device)
- 18Add your Brother machine with AirPrint (macOS)
- 19(Video) Paper is Jammed in the Output Paper Tray
- 20How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 21Drum End Soon
- 22I cannot print using my Brother machine on a wired network (Windows/macOS)
- 23Protect your Brother machine against unauthorised access over the network
- 24"Offline" appears on the Status Monitor. (Windows)
- 25The printer status is Offline or Paused.
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 27Check the remaining ink or toner level (Linux)
- 28Wrong Toner or Wrong Toner Cartridge
- 29I cannot find some option in the Printing preferences. (For Windows)
- 302-sided Disable or 2-sided Disabled
- 31What is the difference between the toner cartridge and the drum unit?
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34To install the printer driver easily using a tool. (Linux)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Enable the Brother machine's network interface.
- 37How to identify your Operating System (OS).
- 38Size Error DX
- 39What is the recommended paper?
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 41Toner specks
- 42Uninstall the Brother Software and Drivers (Windows)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Where can I download Brother iPrint&Scan application for Mac?
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 48Cartridge Error
- 49Drum !
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)