FAQs & Troubleshooting
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- 1The printer status is Offline or Paused.
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 5What is a "Generic PCL Driver"?
- 6How to identify your Operating System (OS).
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Can I use non-Brother or third party supplies with the Brother machine?
- 11"JAM B" error appears on the LCD. What should I do?
- 12How can I activate/deactivate the Toner Save Mode?
- 13The printed letters are slanted, positioned incorrectly.
- 14"JAM D" error appears on the LCD. What should I do?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 17"JAM E" error appears on the LCD. What should I do?
- 18"JAM C" error appears on the LCD. What should I do?
- 19"JAM A1 to A4" error appears on the LCD. What should I do?
- 20How do I install the Offset Catch Tray?
- 21What driver package format is supported by my Linux distribution?
- 22I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 23What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 24What is the life of the consumables?
- 25The paper is creased.
- 26Delete print jobs from the print queue.
- 27The paper is skewed when it's printed.
- 28When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 29What kind of memory can I use?
- 30What is the BRAdmin Professional software used for?
- 31I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34Can I print from DOS applications?
- 35How can I print envelopes?
- 36The printout is smudged.
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Change the printer driver settings (Windows/macOS)
- 39How do I factory reset the print server?
- 40I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 41Can I buy any MICR toner?
- 42Open the Control Panel (For Windows)
- 43What is the difference between the toner cartridge and the drum unit?
- 44Can I print from or scan to Android™ Smartphone?
- 45How do I install the Duplex Unit?
- 46What is the printable area per page?
- 47How do I install the Optional Tray Unit?
- 48What is the recommended paper?
- 49What is the best printer driver to use-the PCL or BR-Script driver?
- 50How do I clear paper jams?