FAQs & Troubleshooting
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132 Results
- 1The printer status is Offline or Paused.
- 2How can I activate/deactivate the Toner Save Mode?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6What can happen if the wrong paper is used in your machine.
- 7How can I print envelopes?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9What driver package format is supported by my Linux distribution?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11How can I know how many pages the printer has printed?
- 12What is the BRAdmin Professional software used for?
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14The paper is skewed when it's printed.
- 15When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 16Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 17"JAM C" error appears on the LCD. What should I do?
- 18What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 19I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 20Replace the toner cartridge.
- 21Open the Control Panel (For Windows)
- 22The printout is smudged.
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24Delete print jobs from the print queue.
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26How to identify your Operating System (OS).
- 27Can I print from or scan to Android™ Smartphone?
- 28Change the printer driver settings (Windows/macOS)
- 29What is UPnP and SSDP?
- 30"JAM E" error appears on the LCD. What should I do?
- 31"JAM D" error appears on the LCD. What should I do?
- 32"JAM A1 to A4" error appears on the LCD. What should I do?
- 33How do I install the CompactFlash Card?
- 34The printer has power problems. What should I do?
- 35What is the printable area per page?
- 36The printed letters are slanted, positioned incorrectly.
- 37I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 38When printing with monochrome laser printer, the print position shifts. (Linux)
- 39I cannot print from my computer via USB.
- 40What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 41How do I change the length of time the printer will wait until it goes into Power Save mode?
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 46When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 47What is the Network Shared printing?
- 48I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50Can I print from DOS applications?