FAQs & Troubleshooting
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135 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Delete print jobs from the print queue.
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Can I print from or scan to Android™ Smartphone?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13Change the printer driver settings (Windows/macOS)
- 14What is the BRAdmin Professional software used for?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17How can I print envelopes?
- 18How can I know how many pages the printer has printed?
- 19The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 20"JAM E" error appears on the LCD. What should I do?
- 21How do I install the Offset Catch Tray?
- 22What is a "Generic PCL Driver"?
- 23What kind of memory can I use?
- 24Can I print from DOS applications?
- 25How do I install the Optional Tray Unit?
- 26How can I activate/deactivate the Toner Save Mode?
- 27Cannot print after a Windows 10 update (June 2020)
- 28The paper is skewed when it's printed.
- 29What is the printable area per page?
- 30The paper is creased.
- 31How to identify your Operating System (OS).
- 32What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 33Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 34How do I install the Duplex Unit?
- 35How do I install the CompactFlash Card?
- 36What can happen if the wrong paper is used in your machine.
- 37How do I install additional memory?
- 38The printed letters are slanted, positioned incorrectly.
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 42"JAM C" error appears on the LCD. What should I do?
- 43What is the life of the consumables?
- 44What is the recommended paper?
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46"JAM D" error appears on the LCD. What should I do?
- 47"JAM B" error appears on the LCD. What should I do?
- 48I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 49How can I install the Web BRAdmin on Windows Server 2003?
- 50When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?