FAQs & Troubleshooting
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135 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6Delete print jobs from the print queue.
- 7"JAM D" error appears on the LCD. What should I do?
- 8Can I print from or scan to Android™ Smartphone?
- 9The paper is skewed when it's printed.
- 10Can I print from DOS applications?
- 11"JAM E" error appears on the LCD. What should I do?
- 12"JAM B" error appears on the LCD. What should I do?
- 13What can happen if the wrong paper is used in your machine.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18"JAM A1 to A4" error appears on the LCD. What should I do?
- 19How do I install the Offset Catch Tray?
- 20What is the recommended paper?
- 21The printed letters are slanted, positioned incorrectly.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23How do I install the Duplex Unit?
- 24The paper is creased.
- 25What kind of memory can I use?
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27How do I install the Optional Tray Unit?
- 28Change the printer driver settings (Windows/macOS)
- 29The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 30"JAM C" error appears on the LCD. What should I do?
- 31What is the life of the consumables?
- 32How do I install additional memory?
- 33What driver package format is supported by my Linux distribution?
- 34Cannot print after a Windows 10 update (June 2020)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36How to identify your Operating System (OS).
- 37What is a "Generic PCL Driver"?
- 38What is the printable area per page?
- 39I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 40To install the printer driver easily using a tool. (Linux)
- 41Replace the toner cartridge.
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44What is the BRAdmin Professional software used for?
- 45How can I print envelopes?
- 46What is the difference between the toner cartridge and the drum unit?
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50Pre-Required Procedures (Linux)