FAQs & Troubleshooting
![]() |
Popular |
174 Results
- 1What is a total paper input capacity of the HL-7000 series printers?
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Printer does not recognize the HDD/Compact Flash.
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 8Delete print jobs from the print queue.
- 9When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13How to identify your Operating System (OS).
- 14How do I monitor the status of the printer?
- 15What is the protocol specification of the NC-4100h Type 2 print server?
- 16When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 17What kind of paper can I use?
- 18What can happen if the wrong paper is used in your machine.
- 19How do I install additional memory?
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21I cannot print from my computer via USB.
- 22What kind of USB cable should I use?
- 23What is the BRAdmin Professional software used for?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 28How to setup the Printer RAMDISK.
- 29I cannot use the "Modules Update" button on Web BRAdmin.
- 30Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 31Printouts have a curl or wave.
- 32Can I print from DOS applications?
- 33What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 34When trying to print from Mac OS® X the print queue is stopped.
- 35When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 36My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 37I am unable to print from a client PC to a printer on a print server. (Linux)
- 38Cannot print after a Windows 10 update (June 2020)
- 39Pre-Required Procedures (Linux)
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Can I print from or scan to Android™ Smartphone?
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44Change the printer driver settings (Windows/macOS)
- 45The paper is skewed when it's printed.
- 46I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 47I see the message "PAPER JAM" on the printer LCD but I cannnot see any jammed paper. What should I do?
- 48What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 49The machine does not print anything.
- 50What is a "Generic PCL Driver"?