FAQs & Troubleshooting
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179 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Printer does not recognize the HDD/Compact Flash.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Delete print jobs from the print queue.
- 5How to identify your Operating System (OS).
- 6What can happen if the wrong paper is used in your machine.
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8How do I install additional memory?
- 9Printouts have a curl or wave.
- 10What is the BRAdmin Professional software used for?
- 11What is a total paper input capacity of the HL-7000 series printers?
- 12What is 'Secure Printing' and how do I use it? (for Windows users)
- 13The machine does not print anything.
- 14What kind of paper can I use?
- 15Can I print from DOS applications?
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17Can I print using the IPP protocol on Windows XP?
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Change the printer driver settings (Windows/macOS)
- 20Printouts have wrinkles or creases.
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22How to setup the Printer RAMDISK.
- 23How do I monitor the status of the printer?
- 24I see the message "PAPER JAM" on the printer LCD but I cannnot see any jammed paper. What should I do?
- 25"JAM C" error appears on the LCD. What should I do?
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 28Windows 7 Support Information
- 29Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 30Using the PING command to troubleshoot problems.
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33To install the printer driver easily using a tool. (Linux)
- 34A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 35The printer status is Offline or Paused.
- 36What is 'Secure Printing' and how do I use it? (for Macintosh users)
- 37I cannot print from Mac OS X.
- 38I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 39What is a file server based network and do Brother printers work in that type of environment?
- 40What is a "Generic PCL Driver"?
- 41Uninstall the drivers. (Mac OS X 10.5)
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43What is APIPA?
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45What is the recommended paper?
- 46Paper size settings are unavailable when I print from OpenOffice (Linux)
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48I updated the Web BRAdmin and cannot enable the logging function.
- 49The paper does not feed from MultiPurpose Tray(MP Tray).
- 50How do I print using the Duplex Unit?