FAQs & Troubleshooting
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228 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7What is Brother iPrint&Scan?
- 8I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 9The printer status is Offline or Paused.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11What is the recommended paper?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Replace Toner
- 14Replace PF Kit xx
- 15I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 16Turn the Toner Save mode on or off
- 17Print both sides of paper or a booklet automatically
- 18What kind of paper can I use?
- 19Curled or wavy
- 20Reset the print server to the default factory settings.
- 21Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 22Change the printer driver settings (Windows/macOS)
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Jam Rear
- 26I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 27Fuser Error or Self-Diagnostic
- 28Install the optional tray unit.
- 29Install additional memory.
- 30Jam Duplex
- 31Jam Tray 1 or Jam Tray 2
- 32How to identify your Operating System (OS).
- 33Curled
- 34What can happen if the wrong paper is used in your machine.
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36Delete print jobs from the print queue.
- 37Can I print on transparencies e.g. for overhead projectors?
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 39Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 40What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 41What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 42Disable the APIPA protocol.
- 43Jam Inside
- 44Jam MP Tray
- 45What driver package format is supported by my Linux distribution?
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Enable the Brother machine's network interface.
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Toner Low or Prepare New Toner Cartridge
- 50Envelope creases