FAQs & Troubleshooting
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213 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Replace Drum
- 5Can I print from or scan to Android™ Smartphone?
- 6Replace PF Kit xx
- 7What kind of paper can I use?
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10What is Brother iPrint&Scan?
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Jam Duplex
- 14Jam Tray 1 or Jam Tray 2
- 15Install the optional tray unit.
- 16Turn the Toner Save mode on or off
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 19How to identify your Operating System (OS).
- 20What is the recommended paper?
- 21I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 22Jam Rear
- 23Jam Inside
- 24Jam MP Tray
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26Delete print jobs from the print queue.
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 30Manual Feed
- 31Curled or wavy
- 32What can happen if the wrong paper is used in your machine.
- 33What is the BRAdmin Professional software used for?
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Protect your Brother machine against unauthorised access over the network
- 37I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 38Print a web page from iPrint&Scan when using an Android™ mobile device.
- 39What is AirPrint?
- 40Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 41I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 42Replace Laser
- 43Duplex Disabled
- 44The printer status is Offline or Paused.
- 45Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 46Cover is Open
- 47Printable area
- 48Install additional memory.
- 49Print on labels and envelopes from the MP tray.
- 50All black