FAQs & Troubleshooting
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159 Results
- 1Replace Fuser
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3The printer status is Offline or Paused.
- 4Jam Duplex
- 5Jam Inside
- 6Turn the Toner Save mode on or off
- 7Delete print jobs from the print queue.
- 8Change the printer driver settings (Windows/macOS)
- 9Jam Tray 1 or Jam Tray 2
- 10Can I print from DOS applications?
- 11Install the optional tray unit.
- 12What driver package format is supported by my Linux distribution?
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Print both sides of paper or a booklet automatically
- 17Cover is Open
- 18Print on labels and envelopes from the MP tray.
- 19Page skewed
- 20Jam MP Tray
- 21"Offline" appears on the Status Monitor.
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23The print speed is slow.
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 25How can I change the printer settings?
- 26What kind of paper can I use?
- 27What can happen if the wrong paper is used in your machine.
- 28What is the recommended paper?
- 29My Brother machine misfeeds paper.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33Can I print on transparencies e.g. for overhead projectors?
- 34How to identify your Operating System (OS).
- 35Fuser Error or Self-Diagnostic
- 36Replace PF Kit xx
- 37In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 38Print a Printer Settings page.
- 39When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 40Jam Rear
- 41Wrinkles or creases
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43Printable area
- 44I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 45Print command (LPR) (Linux)
- 46All print jobs are aborted and nothing is printed. (Linux)
- 47Supported models of Universal Printer Driver for PCL
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)