FAQs & Troubleshooting
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159 Results
- 1Replace PF Kit xx
- 2Jam MP Tray
- 3Jam Duplex
- 4Jam Rear
- 5Print both sides of paper or a booklet automatically
- 6Replace Fuser
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Change the printer driver settings (Windows/macOS)
- 9Jam Inside
- 10What driver package format is supported by my Linux distribution?
- 11Duplex Disabled
- 12Manual Feed
- 13Jam Tray 1 or Jam Tray 2
- 14Replace Drum
- 15Install the optional tray unit.
- 16Replace Toner
- 17The print speed is slow.
- 18Print Unable or Print Unable XX
- 19The printer status is Offline or Paused.
- 20Cover is Open
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Reduce printing noise.
- 23How to identify your Operating System (OS).
- 24I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 25Create or view a XML Paper Specification document
- 26Size Error DX
- 27What is the recommended paper?
- 28Page skewed
- 29I am unable to print from a client PC to a printer on a print server. (Linux)
- 30Print both sides of paper manually (For Macintosh)
- 31When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 32When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 33White lines, bands or ribbing across the page
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36"Offline" appears on the Status Monitor.
- 37Delete print jobs from the print queue.
- 38Open the Control Panel (For Windows)
- 39When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 40Drum Error (Drum!)
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43What kind of paper can I use?
- 44What do the LED indications mean?
- 45Service Call
- 46Booklet Printing
- 47A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 48Supported models of Universal Printer Driver for PCL
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)